Exchange and refund of items

RIGHT OF WITHDRAWAL

According to the article L121-16 of french consumer code an item can be exchanged or refunded if it is returned clean and in good condition. Return costs are paid by the the buyer.

  

Exchange and refund of items

In order to return products ordered on our website, please send a parcel accompanied with the receipt of return to the address below:
 

Mme Aiste Cottart

Le Petit Mouton
40, rue de l'Université
67000 STRASBOURG
 
 
Items returned will be controled - we do not accept dirty or damaged items. If your article meets these requirements, we'll refund or exchange as soon as possible and at the latest within 10 days from the payment of your choice.

 

 

Replacing damaged items or which do not comply with the order

All our products are subject to an individual quality control and compliance before packing and shipping.
However, we accept to replace a damaged product or a product which does not match your order . In this case, you must return the original product within 30 days after the confirmation of its replacement.

If you do not respect this obligation to return the damaged or non-conforming item within 30 days , we reserve the right to debit the account used to purchase an amount equal to the price of the damaged or non-conforming product that you have not returned. This precedent condition is fulfilled if at the end of period 30 days after sending the replacement product, the damaged or non-conforming product has not been returned.

 

Le Petit Mouton becomes the owner of the returned items only after their arrival at the return address.

Return costs for items arriving damaged or non- compliant with the order will be covered by the company Le Petit Mouton .